Legal
Last updated: 29 July 2026
When you purchase full access to our mock examination platform, you are purchasing time-limited digital access (30-day access per product) to exam content. This is a digital service that is delivered immediately upon successful payment.
Because access is granted immediately and the content is instantly available, we generally do not offer refunds once payment is successfully processed and access has been unlocked, except where required by law or as described below.
If you were charged but did not receive access due to a verified technical error on our end, contact us within 48 hours at support@elevateinsuranceacademy.com with your payment reference. We will investigate and, where the failure is confirmed to be on our end, provide either restored access or a refund at our discretion.
If you are accidentally charged more than once for the same access period due to a payment gateway error, contact us with both transaction references and we will refund the duplicate charge.
Approved refunds are processed through Razorpay back to your original payment method, typically within 5-7 business days, subject to your bank/payment provider's own processing timelines.
To request a refund under the conditions above, email support@elevateinsuranceacademy.com with your registered email address and payment details.